Here at Southern Warranty Analytical Group, we have many options available for your dealer service department. Each service is fully customizable to fit within the scope of your day-to-day operations. If your business needs should change, we are happy to adjust accordingly and offer our expertise wherever it is required.
Contact us to setup a consultation and build a plan that fits your needs.
Collections
The world of warranty is ever growing and evolving, and we’re not just talking about standard warranty. With the consistent introduction of varying types of warranties and strict guidelines, the opportunity for profit grows, but so does the complexity. We take pride in clearly explaining and navigating the collections of the vast landscape of warranty verbiage and its strict claiming guidelines. We help our clients draft and negotiate warranty claims relating to all failure types, from all manufacturers. We believe that our clients should be 100% compensated for repairs within the warranty guidelines and that every dollar should be accounted for and collected.
labor rate
The equipment industry is ever-changing with new expenses creeping in from areas that our clients may not have seen coming. We pride ourselves in looking for these areas in advance so that when labor rates are calculated they are done so accurately, ensuring our clients are getting back every penny owed to cover costs of operations.
Program dollars
We understand that not every repair is covered under warranty, however, we also understand that there are some repairs that are out of the dealerships control and cost of repair should be shared with the manufacturer. We have an extensive team who are highly qualified in negotiating dollars for very early hour failures beyond the warranty periods. We would be more than happy to assist you in this area to ensure your customers are receiving value and customer service that they will surely tell their friends about.
CERTIFIED REBUILDS
Conservation is important. As such, it is not always economical for our client’s customers to purchase new. We offer assistance in quoting, enrolling and processing certified rebuilds programs of every kind.
service letters
We are experts in service notices issued by the manufacturer to our client’s customers. That expertise extends to processing work orders associated with those letters/programs to ensure our clients receive every dollar owed.
Enrollments
One of the biggest challenges we see clients facing in today’s construction/agriculture industries are the enrollments of new warranties. Systems don’t always match up, leaving service team members in the dark. We aim to bridge the gap between manufacturer and dealership by offering our clients top-notch service. We have a staff of highly experienced team members who are ready to assist in getting all of your enrollment needs handled to the manufacturer’s specification. We do it right the first time so that our clients don't have to guess later.
work order support
The support we offer our clients Service and Sales Staff is legendary. We know that our clients make their profits from selling. Whether it's parts, labor, warranties, misc. items or machines as a whole, we can help your staff be the best in the business. We have a team who can support in the work order from start to finish.
We don't limit our knowledge so our clients don't have to limit their expectations
“All of your customers are partners in your mission.”